COMPLAINT // ACCOUNTS DEPARTMENT DONT RESPOND

1. After receiving SMS's of an amount owing I had to call continuously just to get a copy of the invoice for the amount owing as this was never sent to me. My requests for the invoice went ignored and I had to keep following up.

2. Once I did finally receive the invoice after begging for it on multiple occasions, I was very quick to respond and advised when I would be making my first payment (I have proof of email) - but no response from ***

3. Once I made my first payment as I promised to do, I sent in the POP with an email stating my intention to make the next payment (I have proof of email) - still no response from *** or ***

4. Without ANY communication from ER consulting I then get sent a final notice

5. I again respond with my intention of paying this amount off (I have proof of email) - still no response from ***

6. I follow up again (I have proof of email) - still no response from ***

I am honestly flabbergasted as to how this is being handled.

I have done everything right on my side and I am absolutely appalled as to how I am being treated here without so much as an acknowledgement of my emails?