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Nerisha P

1 reviews | Active since Dec 2024

13 Dec 2024, 19:34

Complaint

I fully paid this account on 02 December 2024 using the gateway payment link, and it cleared my bank account on 04 December 2024. To date, 13 December 2024, the payment has not been allocated against my account.

Please resolve this asap.

0
Replies (5)
ER Consulting Inc.
ER Consulting Inc.'s reply17 Dec 2024, 09:41
Official
Dear Nerisha, please note that your query will be escalated. Thanks 
NP
Nerisha P's update17 Dec 2024, 12:07
Reviewer Update
I phoned in again this morning, the payment has still not been allocated as according to their Finance department, they have not received the payment file for the gateway payment links from their manager as yet, to allocate the payment.

Please can you give me the managers details, I want to phone this individual directly!!!

This is blatant incompetence!
ER Consulting Inc.
ER Consulting Inc.'s reply17 Dec 2024, 12:30
Official
Hi Nerisha,Our Client Services and Finance team are currently working on your case and will follow up via email shortly.
NP
Nerisha P's update17 Dec 2024, 14:45
Reviewer Update
This query has been resolved, I was contacted via email by Gia, and my account has been rectified.

Thank you for resolving this today.

ER Consulting Inc.
ER Consulting Inc.'s reply18 Dec 2024, 08:23
Official
Thank you for your patience.