Clinical notes date wrong.

We were at Wilmed park Klerksdorp on 3 May 2026 with my 13 year old daughter. We have a gap cover that cover certain emergencies which the medical aid does not cover. We need casauly medical report to put in the claim. We requested the report and got it a couple days later. When I send it to my medical broker. They informed me that the date on the clinical notes is the 8th of may 2026 and not the 3rd as the invoice dates. As my understanding the system put a date and time wich can not be changed when it is created. But the dr only did the clinical notes only 5 days later on the system but did not mention anything that my daughter was actually there on the 3rd of may. Now we are unable to put in the claim. We have called Wilmed park hospital and er consulting various times. We have also send counltles e-mails to various email addresses that we were given. The last response email said they would refer it back to the docter on the 14th of July. We have emailed again 2 times with no resonse. And also called Wilmed park again the last time we called was the 12th of August. They said they will try to help us and call back but still no response. It now going for 3 and a half months with no answer nothing. And my window to put in the claim is closing fast. I desperately need someone to resolve this for me. The reference is ERC ***. On another note the docter requested tests that was not crucial that were very expensive. They should warn you that some tests are extremely expensive. And my house docter said it was totally unnecessary. But that is not the Reason I am writing here. The clinical notes are also not 100% accurate with the patient complaints. She had a mild headache that came and go for a week that was not out the ordinary. But on 3rd of may it just got bad with vomiting, nausea and dizziness. The clinical note state all the symptoms for a week that was not the case. I dont know if she(the doctor) didn't understand us or if she (the doctor) just write what she wants. If we have a choice we would not want to go to a emergency room. But unfortunately life happens and emergencys hapen and we depend on emergency services. And we are grateful fot it. But it is very expensive and we really need someone at ER Consulting to help us with this matter. We have paid al the bills and have a arrangement with pathcare in place to pay them over 6 months. But we really need to claim what is alowed to claim because we cant afford to pay everything. Thank you.