Bad service

My daughter was at ER Consulting on 3 May 2022. The diagnosis was an enlarged spleen. We were referred to Donald Gordon Hosp. My daughter (10 years) went for a bone marrow biopsy. It came back negative. The dr at Donald Gordon wanted to re-admit her but the medical aid wanted a Clinical History report from the ER dr. The medical aid send the forms to *** on 13/06/2022. After a week I went to the ER and according to Julian they never received the forms. So I had to get the medical aid to re-send it to Julian. I have told her that this is a matter of urgency, but they do not care about the patients they only care about the money. Now the dr did not put all the info on the form. It stated CLINICAL HISTORY - What does that mean? cant they read? What does HISTORY stand for? Now I have sent Julian an email asking that any dr can fill in the form as long as the history is on the form. They do not know the urgency of this matter. My daughter is in pain constantly. I need that history report asap. I am very disappointed in the ER consulting department. Next time I will use Glynnwood cause they are more professional.