DS
Daniel S
1 reviews | Active since Jan 2021
11 Jan 2021, 11:29
Worst warranty assistance
Hi guys, my bought a second hand car in December 2019 and took out an extended warranty plan. I have had the worst service from eqstra, I had asked for the best cover...now that i need their assistance in fixing my car they keep rejecting the cover no matter what it might be
Please stay away from using them
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Eqstra Fleet Management's replyOfficial
12 Jan 2021, 07:43Dar Daniel S
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your extended warranty plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Sincere regards,
The Eqstra Fleet Management team
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your extended warranty plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Sincere regards,
The Eqstra Fleet Management team
Eqstra Fleet Management's reply12 Jan 2021, 07:43
Official
Dar Daniel S
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your extended warranty plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Sincere regards,
The Eqstra Fleet Management team
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your extended warranty plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Sincere regards,
The Eqstra Fleet Management team