BT
Bakang T
1 reviews | Active since Nov 2018
29 Mar 2021, 08:26
Worst service ever/***** warranty
Worst warranty ever. They don't want to pay for the claim. They playing hide and seek, my vehicle has been with the mechanics for 4 weeks now. I have no transport All they said was that their supervisor will revert to me, now they don't respond to my emails. I was planning to extend my warranty but after this bad service..
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Eqstra Fleet Management's replyOfficial
29 Mar 2021, 09:45Dear Bakang T,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the maintenance of your vehicle; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the maintenance of your vehicle; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Eqstra Fleet Management's reply29 Mar 2021, 09:45
Official
Dear Bakang T,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the maintenance of your vehicle; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the maintenance of your vehicle; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management