Worst Service Ever

<p>Eqstra insurance's client bumped my car on the 30th of May, I have provided everything that was needed to process a 3rd party claim and so has their client. Now this matter was reffered to their outsourced company that deals with 3rd party claims called Palm Hollander Attorneys. Boy what a bunch of self centred people, they do not know what customer service is, I ended exchanging words with one of them called Lebona Molefi, what an arrogant guy. No customer centricity at all, I understands I was furios, but instead of him trying to put himself in my shoes and try calm me down, no, he did the exact opposite, shouting back at me asking if I know who he is as if I gave a damn. He is handling my case, and he said I must not call him we should correspond on e-mails. I sent him an e-mail which he has not resposanded to last week on Thursday. Decided to call him this morning and he said he will send me an e-mail as he was not at his desk, even now, I have not received anything. Even a consultant that works for Eqstra by the name of Anne Ramathibela whom is the Third Party Administrator mentioned that I'm not the only client complaining about PH Hollanders attitude and the way they treat your clients. My claim reference is 1065_ ********** 0, maybe this Lebona guy is dragging his feet just to spite me, not being aware what reputational damage he is doing for Eqstra Fleet/Insurance.</p>