Worst Service Ever!

<p>I bought a VW 2 years ago and was sold an Eqstra maintenance plan. I recently hit 30,000km and booked my car in for a service. This time of year, everyone is trying to get their vehicles serviced before hitting the road on their December holidays so the service department was busy. VW were thankfully able to accommodate me on a Saturday morning. I took my vehicle in and expected to collect it a couple of hours later.</p> <p> </p> <p>I received a call from VW at about 11 to tell me that the department at Eqstra that authorises the vehicle service was unavailable and they could therefore not service the car. I needed to drive from JHB to KZN on the Wednesday and would have gone over the 1,500km leeway that they allow. I was forced to pay for the service myself.</p> <p> </p> <p>I have been desperately trying to claim back the service amount from Eqstra for two weeks now. I sit on hold (at my expense) for ages. I am told to send an email to their claims department but never receive a response. If you call, and actually manage to get through to someone, you are passed around from department to department.</p> <p> </p> <p>I have never experienced such appalling service from any company ever before.</p>