kN
kevin N
1 reviews | Active since May 2013
29 Apr 2015, 17:25
Worst company ever
As a customer I expect to get service.i took a 2 year warranty for my car with HyperCar and my car went in for service and there is a problem with the wheel bearings when contacted by Vw Lindsay saker midrand.they have told her (Mary Ann )that the paper work is wrong.now who's freaking fault is that now I have to sit with out a car and no1 has come back to me to let me know what's happening or even to sort out the paper work yet they were so quick to take the money from me. equstra finance is the worst finance company that I ever came across.i will never ever take out any policy with these guys ever and I will not refer them to any1 because the service is pathetic
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Eqstra Fleet Management's replyOfficial
30 Apr 2015, 09:08Hello kevin147,
Dear Kevin Naidoo,
We have received a notification from Hellopeter about your complaint and apologise for the inconsistent service you have received with regards to our warranty service and the lack of feedback you have received in connection to your claim; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Kevin Naidoo,
We have received a notification from Hellopeter about your complaint and apologise for the inconsistent service you have received with regards to our warranty service and the lack of feedback you have received in connection to your claim; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Eqstra Fleet Management's reply30 Apr 2015, 09:08
Official
Hello kevin147,
Dear Kevin Naidoo,
We have received a notification from Hellopeter about your complaint and apologise for the inconsistent service you have received with regards to our warranty service and the lack of feedback you have received in connection to your claim; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Kevin Naidoo,
We have received a notification from Hellopeter about your complaint and apologise for the inconsistent service you have received with regards to our warranty service and the lack of feedback you have received in connection to your claim; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management