JL
JUANITA L
1 reviews | Active since Mar 2015
22 Apr 2015, 15:27
WORST CALL CENTRE AGENTS!!!
After holding on for 17minutes and Gert answers the phone and you just want to confirm you speaking to Gert and did not hear incorrect your call gets dropped. THIS IS THE WORST FLEET COMPANY TO DEAL WITH TO DATE. DO NOT MAKE USE OF THEM!!!!!! Customer service is last on their list!!
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Replies (1)
Eqstra Fleet Management's replyOfficial
22 Apr 2015, 15:38Hello Joeyliebie,
Dear Juanita Liebenberg,
We would like to thank you for your complaint and apologise for the inconsistent service you have received with regards to our call centre; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Juanita Liebenberg,
We would like to thank you for your complaint and apologise for the inconsistent service you have received with regards to our call centre; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Best regards,
Eqstra Fleet Management's reply22 Apr 2015, 15:38
Official
Hello Joeyliebie,
Dear Juanita Liebenberg,
We would like to thank you for your complaint and apologise for the inconsistent service you have received with regards to our call centre; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Juanita Liebenberg,
We would like to thank you for your complaint and apologise for the inconsistent service you have received with regards to our call centre; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Best regards,