HM
Hope M
1 reviews | Active since May 2015
18 May 2015, 14:21
Worst Call centre!!
I called in and waited for 20 mins before my call was answered.. Finally I sent through my claim waited 2 weeks and no response! called in again had to wait another 20 mins for my call to be answered!! Still waiting for a response.. I would not recommend Eqstra to anyone!! Client service should be a priority and at that you are failing!!
Helpful (0)
Replies (1)0
Replies (1)
Eqstra Fleet Management's replyOfficial
19 May 2015, 11:13Hello HopeM,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the call centre and the lack of feedback you have received in connection to your claim; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the call centre and the lack of feedback you have received in connection to your claim; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Best regards,
Eqstra Fleet Management's reply19 May 2015, 11:13
Official
Hello HopeM,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the call centre and the lack of feedback you have received in connection to your claim; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the call centre and the lack of feedback you have received in connection to your claim; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly in order to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Best regards,