VW The Glen and Eqstra *****ing me over
<p>I bought a 2012 polo gti from VW The Glen in February 2016. After 2 weeks i took the car back because it had (still has) a shudder when I pull off. They then replaced a rubber pipe claiming that was the problem, a week later the car was back with the same problem and this time it was the MAF sensor that was causing the problem. The problem wasn't solved. I took the car for a service at VW Mcduling and explained what the problem was, they checked and said it was a problem with the gearbox. Eqstra turned down the claim so i took the car back to VW The Glen. My car stood there for 3 weeks until i got a call from someone from Eqstra stating that they will not fix/ replace the gearbox because who ever test drove the car said there was no problem with gearbox. I asked the service consultant if they did do a diagnosis which they did and found that there was in fact something wrong with gearbox. I requested for this person from eqstra to come back so we can test drive the car. Now i don't drive fast and reckless... So we busy test driving the car and he asks me if i usually drive the way i do to which i reply "YES" and this guy tells me if that's the case then there's no problem and they'll only fix/ replace the gearbox if it is broken and i can drive the car for another 2 years. ***! That's like discovery telling me they'll only pay for my medical treatment once i'm dead.</p> <p>1. Don't ever go to VW The Glen - the service is bad</p> <p>2. Don't waste your hard earned money on any product sold by Eqstra</p>
Dear Brian,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your service plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Brian,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your service plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Brian,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your service plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Brian,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your service plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Brian,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your service plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Brian,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your service plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Brian,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your service plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Brian,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your service plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management