1 reviews | Active since Apr 2012
Very Bad Service
<p>In November we joined Eqstra Insurance.</p> <p> </p> <p>What a nightmare so far. Ive tried calling the contact numbers on my policy without success. My debit order was not processed. Ive paid my installment manually and now Eqstra can't confirm if payment has been made. Why not? ?? The response has been that they waiting for their bank statements this morning. </p> <p> </p> <p>I'm seriously thinking if going to another insurance company.</p> <p> </p> <p> </p>
Dear Eleanor,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your insurance query; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Eleanor,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your insurance query; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management