MH
Mandie H
1 reviews | Active since Mar 2009
10 Sept 2015, 11:10
USELESS - ALWAYS FINDING EXCUSES NOT TO PAY
In August 2013 when I had to take my vehicle for the first service I only had problems with them paying out the service... They are very easy to sell you their policies for an arm and an leg. But they are forever having issues and stories paying out. I had 4 different policies with them which I never even used. So I paid for them to do nothing for me. Now once again after endless telephone discussions with them and confirmation they are refusing to pay out a service on my car...... THIS IS UNACCEPTABLE AND I WILL NOT JUST LEAVE IT THERE AS THEIR POLICIES COST ME CLOSE TOE R50 000 TO GET WHAT OUT...I WILL TAKE IT TO THE FURTHEREST POINT AND EXPOSE YOU!!!
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Eqstra Fleet Management's replyOfficial
10 Sept 2015, 12:18Hello bettybo,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your vehicle servicing. We treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your vehicle servicing. We treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Eqstra Fleet Management's reply10 Sept 2015, 12:18
Official
Hello bettybo,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your vehicle servicing. We treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your vehicle servicing. We treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management