JW
Jaen-Marie Willemse

1 reviews | Active since May 2011

09 May 2016, 10:37

Unable to pay after work has been completed

<p>On the 21st of April 2016, we had done some plumbing work for Eqstra's Andrey Fourie at the Simgold Rd depot. &nbsp;He then told us that he needed a letter from our bank to confirm our banking details. &nbsp;We gave him this info as he requested. &nbsp;Then he told us that the payment would have been made on the 28th of April 2016. &nbsp;On the 29th, after the payment still hasn't reflected in our account, I then contacted their Account Payable department, and spoke to a very helpful lady who then advised me that we needed an order number from Andrey to link to the invoice and to process the payment. &nbsp;He doesn't answer his phone, and he doesn't repsond to emails either.</p> <p>We are a small one man business, and as each business would know, regardless if a one-man business, or a huge international company, you need all the funds for the work that has been done in order to have sufficient running costs and to pay creditors and workers. &nbsp;I am very disgusted with this man, and&nbsp;we&nbsp;will probably never see this money that they are owing to us.</p>

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Replies (1)
Eqstra Fleet Management
Eqstra Fleet Management's reply10 May 2016, 07:52
Official

Dear Jaenmarie1

Eqstra would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the payment of your account; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.

A senior manager from Eqstra FlexiFleet Workshops, where the work was performed will be in contact with you shortly to resolve your complaint.

Kind Regards,

The Eqstra Fleet Management team