EJ
Ellen J
1 reviews | Active since Jan 2019
23 Jan 2019, 10:32
STAY AWAY FROM EQSTRA FLEET MANAGEMENT
Eqstra Fleet Management does not inform their clients when services are due to terminate. Instead they operate like a catch-22 waiting to reap in everyway possible. Insurance companies should inform their clients of such information as this is how you also negotiate new business, as you get an opportunity to offer the client a chance to stick with your business. Disappointed in how they operate. STAY AWAY FROM EQSTRA, lights go off without a warning... STAY AWAY FROM EQSTRA
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Eqstra Fleet Management's replyOfficial
11 Apr 2019, 14:20 Dear Ellen J
We would like to thank you for bringing your complaint to our attention and apologise for the delay in our response; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We have tried to make telephonic contact with you and we are sending you an email for information from you to assist us in our investigation and action plan. Eqstra constantly strive to improve the overall customer experience which is paramount to us.
An email from a senior manager of Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Eqstra Fleet Management's reply11 Apr 2019, 14:20
Official
Dear Ellen J
We would like to thank you for bringing your complaint to our attention and apologise for the delay in our response; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We have tried to make telephonic contact with you and we are sending you an email for information from you to assist us in our investigation and action plan. Eqstra constantly strive to improve the overall customer experience which is paramount to us.
An email from a senior manager of Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management