Service plan conveniently lapses 2 months before service with no notification

<p>Today I took my vehicle for its annual service on +-88400 km, just short of the 90 000km service. I did not plan for any costs as I knew that my service plan was good up to 90 000km. About an hour ago I got a call from VW indicating that my policy lapsed in January???? I had absolutely no idea that my policy also had an expiry date because when I bought the vehicle I repeatedly asked the F&I lady if the policy would be good up to 90 000km and she assured me it was. </p> <p> </p> <p>I received no notification of the policy lapsing and also never even received an actual policy document! I now need to fork out R 3 800 and I didn't budget for this which has now placed me in a dire financial situation. </p> <p> </p> <p>I am extremely disappointed with Eqstra and would advise anybody to rather get a service/maintenance plan with a different company.</p> <p> </p> <p>I'm sure Eqstra is smirking nice and broad as they have now dodged most expensive service and have made big bucks from a honest working-class person. I hope it fills your coffers and that the management feel good about their leeching tactics.</p> <p> </p> <p>Regards</p> <p>Now broke civilian </p>