CM
Cliffton M
1 reviews | Active since Sept 2020
16 Sept 2020, 08:03
Service plan
I was told my service plan expired when I booked my car (DL90SX-GP) for 90,000 km service and had to pay cash. With no regard that the whole country was under lock down and the service centers was closed.They could've at least given us an extension.
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Replies (2)0
Replies (2)
Eqstra Fleet Management's replyOfficial
16 Sept 2020, 08:51Dear Clifton M
We would like to thank you for bringing your complaint to our attention and apologise for that you feel that we have not taken into account the difficult circumstances that the country has endured; we treat all complaints as a matter of serious concern and a member of our management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Sincerely,
The Eqstra Fleet Management team
We would like to thank you for bringing your complaint to our attention and apologise for that you feel that we have not taken into account the difficult circumstances that the country has endured; we treat all complaints as a matter of serious concern and a member of our management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Sincerely,
The Eqstra Fleet Management team
Eqstra Fleet Management's reply16 Sept 2020, 08:51
Official
Dear Clifton M
We would like to thank you for bringing your complaint to our attention and apologise for that you feel that we have not taken into account the difficult circumstances that the country has endured; we treat all complaints as a matter of serious concern and a member of our management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Sincerely,
The Eqstra Fleet Management team
We would like to thank you for bringing your complaint to our attention and apologise for that you feel that we have not taken into account the difficult circumstances that the country has endured; we treat all complaints as a matter of serious concern and a member of our management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Sincerely,
The Eqstra Fleet Management team
Eqstra Fleet Management's replyOfficial
17 Sept 2020, 11:49Dear Clifton M
In follow up with your complaint, thank you for alerting EQSTRA.
The management team has been in contact with you and we trust the matter has been resolved to your satisfaction. Your business is important to EQSTRA.
Should we of further assistance, please let us know on ***.
Sincerely
The EQSTRA team
In follow up with your complaint, thank you for alerting EQSTRA.
The management team has been in contact with you and we trust the matter has been resolved to your satisfaction. Your business is important to EQSTRA.
Should we of further assistance, please let us know on ***.
Sincerely
The EQSTRA team
Eqstra Fleet Management's reply17 Sept 2020, 11:49
Official
Dear Clifton M
In follow up with your complaint, thank you for alerting EQSTRA.
The management team has been in contact with you and we trust the matter has been resolved to your satisfaction. Your business is important to EQSTRA.
Should we of further assistance, please let us know on ***.
Sincerely
The EQSTRA team
In follow up with your complaint, thank you for alerting EQSTRA.
The management team has been in contact with you and we trust the matter has been resolved to your satisfaction. Your business is important to EQSTRA.
Should we of further assistance, please let us know on ***.
Sincerely
The EQSTRA team