BG
Bruce G

1 reviews | Active since Jan 2013

29 May 2017, 15:20

*******

<p>I am disgusted in how my situation was handled today.My claim for a broken clutch was rejected based on submitted photos from Nissan, and the reason was wear and tear.Dont worry, I will quickly look for R25 000 in my drawer.Off course you will always have a clever answer for any mechanical defect , and not bother to look at the real circumstances surrounding this issue.I bought this pre-owned vehicle and drove 20 000 kms!How can the wear and tear be my fault, and if I knew I wouldnt buy the vehicle!!There is absolutely no benefit to continue with this policy as any defect will be wear and tear.Show me how any major part can be a mechanical failure without wear and tear.I am busy cancelling the policy , which I porbably never should have signed for, as I would have had the money then for this repair.Please dont contact me.I am highly disappointed and disgusted in this matter.</p>

0
Replies (1)
Eqstra Fleet Management
Eqstra Fleet Management's reply30 May 2017, 12:10
Official

Dear Bruce

We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received. We treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.

A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.

Kind Regards,

Eqstra Fleet Management

Best regards,