Rim and Tyre Claim - Terrible Service

<p>This is the worst experience I have ever had with an insurance company. I am two weeks in to my incident and yet my tyres are not fixed. First off I spent a whole day trying to get my car towed from my place to supa quick. During that time, I had to spend over R200 on airtime due to waiting periods (40 mins) before I could even speack to someone. When the call got answered I got transferred and the same thing happened 20 mins wait. After submitting my claim, no acknowledgement of receipt and when I called, after the usual 20 mins wait the consultant tells me that the servers are slow. Whilst on the call I could hear a room full of consultants chatting and laughing in the background, clearly not having any important work to do. Nonetheless, I was told there is a 48 hr turn-around time, this is after the consultant had to comb through the emails to find my email. </p> <p>Bottom line is this company does not pride itself in customer satisfaction. I am highly dissappointed and would decline any of their products and wouldn't advise anyone to use the company. This is the second week since I had my incident and nobody has bothered to call me to follow up or anything, I am the one calling them over and over again and having to wait up to an hour before speaking to someone. Unacceptable!</p>