Poor service from EQSTRAsure regarding my tyre & rim claim

<p>Dear Eqstrasure,</p> <p> </p> <p>I submitted my claim for my Rim & Tyre on 09 Jan 2017 using email ********** I have not received any confirmation for receipt of my email. I then sent a follow up email on 16 Jan 2017 on the same email address which also has not been answered. I have called your call center number (***) where I spoke to a consultant named Tau Kgatle and he acknowleged receipt of the email,however, there's no indication from Eqstrasure of claim number or reference for the calls. I was also informed that the claims take 10 working days to be paid out from submision date (It's now over a month). The issue now is that I am not getting any feedback as to when is my claim going to be paid out, Tau has mentioned in one of the calls that the company has just changed systems and experience problems with the new system, hence the delays (which is strange because debit orders are still being deducted as per BAU, so much for problamatic system). The last call I made to Eqstrasure was on Monday,06 Feb 2017 where Tau confirmed that the payment would come through by mid week (latest Thursday 9 Feb 2017).</p> <p>I have neither received payment nor communication to advise on the status of the payment to date. This has been a fustrating and inconviniencing experience and I am highly disappointed. I request that you please pay out my claim as a matter of urgency as your poor service has inconvinienced me enough as it is.</p> <p> </p> <p>Regards,</p> <p>Vuyokazi Jack</p> <p> </p>