1 reviews | Active since Dec 2016
Poor Handling of my 3rd party claim by Palm Hollander Attorneys for Eqstra
<p>My car was bumped from behing by a car that belongs to Eqstra fleet management cover. This happened in April 10th 2017. I only managed to log my claim in June 2017 due to lack of communication from their side. June 16 2017, i submitted all the required documents and was promised that come July 10th my claim will have been finalised. Further to this, they also told me that they settle all claims within 21 days from the time they receive all documents. Well i have tried to send emails to find out about the status of the claim but this Lebona molefi does not respond. Further to this, he is always on the phone and never returns my calls. @1 days has come and gone, including the 10th July. What is happeneing here? is this a hoax or what? am i being taken for a ride? I need to fix my car ASAP. Someome please Help??????</p>
Dear Mlungisi,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the poor service you received; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Mlungisi,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the poor service you received; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Hi There
Thank you for your prompt response. I look forward to speaking to the Senoir Manager appointed to deal with my case.
Hi There
Thank you for your prompt response. I look forward to speaking to the Senoir Manager appointed to deal with my case.
Hi
I am pleased to say i have received the offer to settle and have signed it and send back to you today(19/07/2017 @ 15h45). Looking forward to prompt payment so i can fix my car.
Hi
I am pleased to say i have received the offer to settle and have signed it and send back to you today(19/07/2017 @ 15h45). Looking forward to prompt payment so i can fix my car.
Dear Mlungisi,
We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.
Please note that a member of our team has been in contact with you and your query has been resolved.
Call us if you need anything else.
Kind Regards,
Eqstra Fleet Management
Dear Mlungisi,
We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.
Please note that a member of our team has been in contact with you and your query has been resolved.
Call us if you need anything else.
Kind Regards,
Eqstra Fleet Management
Hi
Now that i have accepted your offer, when do i get the money so i can fix my car?
Hi
Now that i have accepted your offer, when do i get the money so i can fix my car?
Hi
yesterday i had a call from Eqstra Fleet Management about my claim. What i could not understand is that although the lady, her name is Ann Ramathibela, wanted a narrative of what had transpired from the time i posted my query to this platform. She however, sounded like she was blaming me for tagginf Eqstra to my initial post to Plam Hollander Attorneys. Fact of the matter is that i have a car that has not been fixed since April 2017, and whether i undertand their internal processes in terms of claims or not, that is not the point. The issue at hand is that it is not my baby that the lawyers processes are not alligned to Eqstra's and thus far i have been told that there is 21 days from the lawyers side, and now yesterday, Ann also told me about the 21 days waiting period. Further to this, i was told that the so called Release form was supposed to be sent to me and then be approved by both entities before the settlement is paid out to me. See i do not care how internal procedures are so long as someone is upfront with me and tells me about why is there a delay here. I have finally signed the so called Release form on the 20th July and now what? does this mean i should wait another 21 days? after i was told there Lebona must send the Release form back to Eqstra?
Hi
yesterday i had a call from Eqstra Fleet Management about my claim. What i could not understand is that although the lady, her name is Ann Ramathibela, wanted a narrative of what had transpired from the time i posted my query to this platform. She however, sounded like she was blaming me for tagginf Eqstra to my initial post to Plam Hollander Attorneys. Fact of the matter is that i have a car that has not been fixed since April 2017, and whether i undertand their internal processes in terms of claims or not, that is not the point. The issue at hand is that it is not my baby that the lawyers processes are not alligned to Eqstra's and thus far i have been told that there is 21 days from the lawyers side, and now yesterday, Ann also told me about the 21 days waiting period. Further to this, i was told that the so called Release form was supposed to be sent to me and then be approved by both entities before the settlement is paid out to me. See i do not care how internal procedures are so long as someone is upfront with me and tells me about why is there a delay here. I have finally signed the so called Release form on the 20th July and now what? does this mean i should wait another 21 days? after i was told there Lebona must send the Release form back to Eqstra?