BJ
Braam J
1 reviews | Active since Jan 2020
16 Jan 2020, 10:15
Poor Customer Services
We run a container depot whereby we use Eqstra to assist with repairs when needed, but last week I tried for 3 days to get a technician to site and worst of all is the workshop manager doesn't even assist in helping. He ignores your calls and does not assist to get a technician to site. Calling their after hours number for call outs you do not get any response they dont call you back and they dont pitch up when you ask them to attend a situation where we need a technician. This company use to have great service but now i would not even suggest people to use them at all.
Helpful (0)
Replies (3)0
Replies (3)
Eqstra Fleet Management's replyOfficial
16 Jan 2020, 11:02Dear Braam J
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your required services; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
The EQSTRA team
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your required services; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
The EQSTRA team
Eqstra Fleet Management's reply16 Jan 2020, 11:02
Official
Dear Braam J
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your required services; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
The EQSTRA team
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your required services; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
The EQSTRA team
Eqstra Fleet Management's replyOfficial
16 Jan 2020, 13:08Dear Braam J
Following on from our response we have contacted you by email as no telephone number has been provided. We are eager to resolve the matter as your experience is in conflict with our values, one being excellence with urgency.
We look forward to receiving the further information. You are of course, welcome to contact me directly via email (***) or on my contact details on my email sent to you.
Sincerely
The EQSTRA team
Following on from our response we have contacted you by email as no telephone number has been provided. We are eager to resolve the matter as your experience is in conflict with our values, one being excellence with urgency.
We look forward to receiving the further information. You are of course, welcome to contact me directly via email (***) or on my contact details on my email sent to you.
Sincerely
The EQSTRA team
Eqstra Fleet Management's reply16 Jan 2020, 13:08
Official
Dear Braam J
Following on from our response we have contacted you by email as no telephone number has been provided. We are eager to resolve the matter as your experience is in conflict with our values, one being excellence with urgency.
We look forward to receiving the further information. You are of course, welcome to contact me directly via email (***) or on my contact details on my email sent to you.
Sincerely
The EQSTRA team
Following on from our response we have contacted you by email as no telephone number has been provided. We are eager to resolve the matter as your experience is in conflict with our values, one being excellence with urgency.
We look forward to receiving the further information. You are of course, welcome to contact me directly via email (***) or on my contact details on my email sent to you.
Sincerely
The EQSTRA team
Eqstra Fleet Management's replyOfficial
17 Jan 2020, 09:41Hi Braam J
We have yet to hear from you so we can assist in resolving this matter. Please urgently make contact with us on *** or on my mobile ***.
Many thanks
Lynne
We have yet to hear from you so we can assist in resolving this matter. Please urgently make contact with us on *** or on my mobile ***.
Many thanks
Lynne
Eqstra Fleet Management's reply17 Jan 2020, 09:41
Official
Hi Braam J
We have yet to hear from you so we can assist in resolving this matter. Please urgently make contact with us on *** or on my mobile ***.
Many thanks
Lynne
We have yet to hear from you so we can assist in resolving this matter. Please urgently make contact with us on *** or on my mobile ***.
Many thanks
Lynne