aN
amanda N
1 reviews | Active since Nov 2014
11 Jan 2016, 14:30
POOR CUSTOMER SERVICE
ON THE 28TH DECEMBER 2015 I REPORTED A BURST TYRE TO EQSTRA. THEY ADVISED THAT I NEEDED TO FILL OUT A CLAIM FORM AND SUBMT IT ALONG WITH TWO QUOTATIONS. I SUBMITTED THE REQUIRED DOCUMENTATION ON THE 29TH DECEMBER 2015. I FOLLOWED UP WITH A CALL TO THEM IN THE NEW YEAR IN THE WEEK OF THE 4TH OF JANUARY. I HAVE SINCE NOT RCEIVED ANY FEEDBACK WITH REGARDS TO MY CLAIM EVEN AFTER I WAS ASSURD THAT SOMEONE WOULD GET BACK TO ME URGENTLY. I AM NOW DRIVING AROUND WITHOUT A SPARE TYRE AND PAYING FOR COVER THAT HAS UP TO DATE NOT HELPED ME WITH ANYTHING.
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Eqstra Fleet Management's replyOfficial
11 Jan 2016, 14:48Hello veemanda,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your claim for a burst tyre; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your claim for a burst tyre; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Eqstra Fleet Management's reply11 Jan 2016, 14:48
Official
Hello veemanda,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your claim for a burst tyre; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your claim for a burst tyre; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management