RL
Ross L
1 reviews | Active since Aug 2013
04 Feb 2016, 09:47
INC 152402
Could someone at Eqstra please resolve my issue related to the above incident number, this has been going on for over a month now, and still not resolved.
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Eqstra Fleet Management's replyOfficial
04 Feb 2016, 09:54Hello rossl01cha,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the non-resolve of your incident that has been logged; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the non-resolve of your incident that has been logged; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Eqstra Fleet Management's reply04 Feb 2016, 09:54
Official
Hello rossl01cha,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the non-resolve of your incident that has been logged; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the non-resolve of your incident that has been logged; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management