JP
Jacques P
1 reviews | Active since Jul 2011
02 Aug 2015, 20:32
I've been waiting for my insurance payment.
Good day, <br> <br> This has now been more than 6 weeks that I've been waiting for my insurance claim to be paid out. I signed an agreement for 21 days and the attorney from Palm Hollander, Mr Morne Senekal, told me I will have to wait for the payment. I waited and after the 21 working days have past there has been no payment made. <br> <br> This is unacceptable, I had to pay another service provider that did the repairs with money from a loan. I have started paying interest on this and will get no compensation for the losses.<br> <br> Can someone please respond?
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Eqstra Fleet Management's replyOfficial
03 Aug 2015, 14:21Hello Jacquesdp,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service that you have received with regards to your insurance claim; we treat all complaints as a matter of serious concern.
An immediate review of your claim was undertaken and our senior management has been in contact with you. We trust that you complaint has been resolved and that you have received confirmation of the payment.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service that you have received with regards to your insurance claim; we treat all complaints as a matter of serious concern.
An immediate review of your claim was undertaken and our senior management has been in contact with you. We trust that you complaint has been resolved and that you have received confirmation of the payment.
Kind Regards,
Eqstra Fleet Management
Eqstra Fleet Management's reply03 Aug 2015, 14:21
Official
Hello Jacquesdp,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service that you have received with regards to your insurance claim; we treat all complaints as a matter of serious concern.
An immediate review of your claim was undertaken and our senior management has been in contact with you. We trust that you complaint has been resolved and that you have received confirmation of the payment.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service that you have received with regards to your insurance claim; we treat all complaints as a matter of serious concern.
An immediate review of your claim was undertaken and our senior management has been in contact with you. We trust that you complaint has been resolved and that you have received confirmation of the payment.
Kind Regards,
Eqstra Fleet Management