1 reviews | Active since Oct 2019
HAPPY CLIENT BIG UPS TO EQSTRA
I had a mechanical problem earlier last month in May a formal claim was lodged on the 9th May 2022 and I must say I am happy with the outcome yes it took long for the claim to be approved, another thing that I struggled with was getting hold of them the call centre is not giving good service but I must say after i started talking to Rickesh via email everything started to run smoothly. Thank you for the great service I would definitely recommend the company to family,friends and colleagues also i will definitely extend if i keep the car. And the reason why I gave 4 stars instead of 5 is that the company didn't update me i had to personally call and find out and it took long about a month for the matter to be finalized.
Service excellence is paramount to us, and we would like to thank you for going out of your way to give us a review!
We appreciate the constructive feedback as we constantly strive to improve the overall customer experience.
With regards to the call centre, our senior management team has been contacted to investigate further.
Also, Rickesh has been notified of your satisfaction with his service–we have no doubt he will be ecstatic.
Yours sincerely,
The EQSTRA Fleet Management team
Service excellence is paramount to us, and we would like to thank you for going out of your way to give us a review!
We appreciate the constructive feedback as we constantly strive to improve the overall customer experience.
With regards to the call centre, our senior management team has been contacted to investigate further.
Also, Rickesh has been notified of your satisfaction with his service–we have no doubt he will be ecstatic.
Yours sincerely,
The EQSTRA Fleet Management team