1 reviews | Active since Feb 2011
***** on Service Plan
My car is due for its 30000k service and I took it to the GM dealership in Cresta. I was advised by the agent that assisted me that according Eqstra the 30000k service on my car was already done. According to the service assistant the service done in May 2015 in Witbank. <br> <br> No I have 2 problems with this. <br> 1, My car only reached 30000ks a month ago<br> 2. Why on earth would I do a service in witbank when I stay in JHB.<br> <br> The service assistant Megan advise me that she requested documentation from Eqstra 2 weeks ago and she was given the run around by both GM WItbank and Eqstra. <br> <br> I called in yesterday and was advised they will call me back today and still I am waiting.<br> <br> Clearly there is something not right here.<br> <br> If I do not get feedback on this by close of business tomorrow I will hand this over to my legal aid.<br> I put my VIn number as the account number below<br> <br>
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your service plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your service plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management