Extended Service Plan Delay

<p>When I bought a car at GM in Fourways, they extended my cars service plan as on the policy to 130 000 km's or until May 2019.</p> <p>I have been calling them for over a week to take my car in for a major service at 120 000km's and have already passed the mileage and moving at 121300km's now.</p> <p> </p> <p>Their call centre is terrible, you have to hold for at least 9 - 12 minutes before getting through and once you're through, the agent who answers still tells you he has to send the details for confirmation elsewhere.</p> <p> </p> <p>I have been waiting for a week now for a gentleman called Naven Naidoo, whom I've sent the necessary documents, to get back to me regarding confirming and loading my service plan on their system.</p> <p> </p> <p>It has become frustrating and I worry that it will become costly as I use my car as a means of transport to work everyday, and it is exceeding its limit on drive and will eventually get damaged.</p> <p> </p> <p>The gentleman tried explaining some story about how my extended service kicked in when I bought my car. But when I did my 90 000km's service, it was still on the cars original service plan, and their added 40 000km's only kicked in after that, which is clearly stated on my Car Policy document, which I have forwaded to this gentleman.</p> <p> </p> <p>He is really taking his time in assisting me.</p>