1 reviews | Active since Feb 2013
Eqstra not replying on emails and avoiding my calls?
now that i have been trying to get hold of Eqstra calling and sending emails i strongly believe this company is the worst you can ever do business with as its running away from me like it did with the dealer when they asked for approval!
i took the car in for a service and told the dealer Eqstra will sort the bill as i have an extended warranty with them, the dealer sent emails and calls trying to get an approval until the day ended with Eqstra not replying. i tried contacting them myself since monday and they on the run not returning my calls or replying to my emails.
Dear Loyiso,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Loyiso,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management