Eqstra Holding Insurance dragging feet to payup

During the month of July a vehicle CV05GH GP from EQSTRA was involved in an accident with vehicle a stationary vehicle DCL015 GP.Contacted the insurance company and managed to speak to two Ladies,Susan Swart and Ystern. Susan did send me the procedural document that states what is required for the claim.All the documents were sent and the driver of my car and the witnesses were interviewed. The accident happened at a garage so there also petrol garage footage.What puzzles me is the way they are being ***** when it comes to the claim number 15/026/00088,sometimes they not answering the phone,they play games as if they having issues with their phones but reception works perfectly.They take make back and forth.A couple of emails have been sent to her and she does not respond.A lot of calls have been made and we not getting anywhere.On 15/09/15 when she was called she said the insurance will pay and the question was how because you never asked for my banking details and she rep****:\ we will call you".Two days later no call received and called back"