MT
Melissa T
1 reviews | Active since Mar 2019
14 Apr 2022, 08:48
EQSTRA - Get it together!!
I wish I could rate this 0.
I'm trying to call to authorise a service for my vehicle but I've been put on hold for over 15 minutes after you have opened? How is that even possible.
Over R50 airtime out of my pocket for this nonsense.
When your agents finally answer they just slam the phone down.
Horrible service
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Replies (1)
Eqstra Fleet Management's replyOfficial
14 Apr 2022, 10:35Hi Melissa,
We would like to thank you for bringing your complaint to our attention. We apologise for the inconsistent service you have received with regard to the authorisation process; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience.
A senior manager from EQSTRA Fleet Management will be in contact with you shortly to resolve your complaint.
Yours sincerely, The EQSTRA Fleet Management team
We would like to thank you for bringing your complaint to our attention. We apologise for the inconsistent service you have received with regard to the authorisation process; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience.
A senior manager from EQSTRA Fleet Management will be in contact with you shortly to resolve your complaint.
Yours sincerely, The EQSTRA Fleet Management team
Eqstra Fleet Management's reply14 Apr 2022, 10:35
Official
Hi Melissa,
We would like to thank you for bringing your complaint to our attention. We apologise for the inconsistent service you have received with regard to the authorisation process; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience.
A senior manager from EQSTRA Fleet Management will be in contact with you shortly to resolve your complaint.
Yours sincerely, The EQSTRA Fleet Management team
We would like to thank you for bringing your complaint to our attention. We apologise for the inconsistent service you have received with regard to the authorisation process; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience.
A senior manager from EQSTRA Fleet Management will be in contact with you shortly to resolve your complaint.
Yours sincerely, The EQSTRA Fleet Management team