DO NOT TOUCH EQSTRA FOR ANYTHING

I was sold an EQSTRA extended warranty when I bought a good 2nd hand KIA Sportage from Honda The Glen in November 2013.<br> <br> I was assured that this extended warranty policy was needed in case anything major went wrong with the vehicle. <br> <br> At the beginning of December 2014, I found out that the clutch assembly needed to be replaced. I agreed. I contacted EQSTRA to ASK if this was covered. They said yes, but maybe not for the full amount, PROBABLY only R2500-00. Funny that this was not mentioned when they took my money?<br> <br> Anyway, the workshop (Moto-Lube) made contact with them and filled in numerous forms, took photos, sent reports to EQSTRA. - you name it. Two weeks later - nothing, just a middle finger. I phoned EQSTRA and they said they were closing for XMAS so they would do nothing until 2015. I was told to pay for the repairs and claim back. I paid R7,635-72. No-one got Xmas presents in 2014 - I needed my car!<br> <br> Since 13 January 2015, I have sent forms 3 times and phoned regularly for feedback - nothing but a middle finger. No feedback, no service - they have my money and don't care. EQSTRA are ******* - DO NOT DEAL with them.