SM
Sibongiseni M
1 reviews | Active since Mar 2014
29 Apr 2020, 00:05
Do no tow sticker
I wonder why it is so difficult to send a Do not tow sticker been waiting for ages...
Helpful (0)
Replies (8)0
Replies (8)
Eqstra Fleet Management's replyOfficial
29 Apr 2020, 08:12Dear Sibongiseni M
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the provision of a Do not tow sticker; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the provision of a Do not tow sticker; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Eqstra Fleet Management's reply29 Apr 2020, 08:12
Official
Dear Sibongiseni M
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the provision of a Do not tow sticker; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the provision of a Do not tow sticker; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Eqstra Fleet Management's replyOfficial
30 Apr 2020, 12:43Dear Sibongiseni M
We have tried to contact you telephonically and been directed to your voicemail. Your insurance broker is required to supply the aforementioned sticker to you at inception of the policy. It seems this has not be done, and thus Eqstra will gladly and as a courtesy, supply you with the sticker. Please make contact with us on *** and we will gladly provide the required sticker.
Sincerely
The EQSTRA team
We have tried to contact you telephonically and been directed to your voicemail. Your insurance broker is required to supply the aforementioned sticker to you at inception of the policy. It seems this has not be done, and thus Eqstra will gladly and as a courtesy, supply you with the sticker. Please make contact with us on *** and we will gladly provide the required sticker.
Sincerely
The EQSTRA team
Eqstra Fleet Management's reply30 Apr 2020, 12:43
Official
Dear Sibongiseni M
We have tried to contact you telephonically and been directed to your voicemail. Your insurance broker is required to supply the aforementioned sticker to you at inception of the policy. It seems this has not be done, and thus Eqstra will gladly and as a courtesy, supply you with the sticker. Please make contact with us on *** and we will gladly provide the required sticker.
Sincerely
The EQSTRA team
We have tried to contact you telephonically and been directed to your voicemail. Your insurance broker is required to supply the aforementioned sticker to you at inception of the policy. It seems this has not be done, and thus Eqstra will gladly and as a courtesy, supply you with the sticker. Please make contact with us on *** and we will gladly provide the required sticker.
Sincerely
The EQSTRA team
SM
Sibongiseni M's updateReviewer Update
18 May 2020, 16:44As i wait, thinking of moving to the other insurance company
SM
Sibongiseni M's update18 May 2020, 16:44
Reviewer Update
As i wait, thinking of moving to the other insurance company
Eqstra Fleet Management's replyOfficial
19 May 2020, 09:19Dear Sibongiseni M
Thank you for taking my call yesterday. The sticker was dispatched by courier and I am awaiting the waybill number and details from our team. We will revert to you shortly with the information and the outcome of the delay.
Sincerely
The EQSTRA team
Thank you for taking my call yesterday. The sticker was dispatched by courier and I am awaiting the waybill number and details from our team. We will revert to you shortly with the information and the outcome of the delay.
Sincerely
The EQSTRA team
Eqstra Fleet Management's reply19 May 2020, 09:19
Official
Dear Sibongiseni M
Thank you for taking my call yesterday. The sticker was dispatched by courier and I am awaiting the waybill number and details from our team. We will revert to you shortly with the information and the outcome of the delay.
Sincerely
The EQSTRA team
Thank you for taking my call yesterday. The sticker was dispatched by courier and I am awaiting the waybill number and details from our team. We will revert to you shortly with the information and the outcome of the delay.
Sincerely
The EQSTRA team
SM
Sibongiseni M's updateReviewer Update
29 May 2020, 10:23Still, I haven't received anything .
SM
Sibongiseni M's update29 May 2020, 10:23
Reviewer Update
Still, I haven't received anything .
Eqstra Fleet Management's replyOfficial
29 May 2020, 13:35Dear Sibongiseni M
We have followed up with the team, unfortunately due to the lockdown the distribution and courier of the sticker was delayed. We will ensure this gets couriered to you by the latest Monday 01/06/2020.
We thank you for your feedback and apologise for the delay.
Sincerely
The EQSTRA team
We have followed up with the team, unfortunately due to the lockdown the distribution and courier of the sticker was delayed. We will ensure this gets couriered to you by the latest Monday 01/06/2020.
We thank you for your feedback and apologise for the delay.
Sincerely
The EQSTRA team
Eqstra Fleet Management's reply29 May 2020, 13:35
Official
Dear Sibongiseni M
We have followed up with the team, unfortunately due to the lockdown the distribution and courier of the sticker was delayed. We will ensure this gets couriered to you by the latest Monday 01/06/2020.
We thank you for your feedback and apologise for the delay.
Sincerely
The EQSTRA team
We have followed up with the team, unfortunately due to the lockdown the distribution and courier of the sticker was delayed. We will ensure this gets couriered to you by the latest Monday 01/06/2020.
We thank you for your feedback and apologise for the delay.
Sincerely
The EQSTRA team
SM
Sibongiseni M's updateReviewer Update
01 Jun 2020, 20:41Thank you EQSTRA Team I have received stickers that I have requested via courier..
SM
Sibongiseni M's update01 Jun 2020, 20:41
Reviewer Update
Thank you EQSTRA Team I have received stickers that I have requested via courier..
Eqstra Fleet Management's replyOfficial
02 Jun 2020, 08:01Dear Sibongiseni M
We are delighted that you have received the stickers, and thank you for your confirmation of receipt. We again apologise for the delays you experienced. Please let us know if we can assist you any further.
We wish you many safe travels and remain committed to providing fleet and vehicle owners with tailor-made insurance, designed specifically for vehicles and the South African market.
Sincerely
The EQSTRA team
We are delighted that you have received the stickers, and thank you for your confirmation of receipt. We again apologise for the delays you experienced. Please let us know if we can assist you any further.
We wish you many safe travels and remain committed to providing fleet and vehicle owners with tailor-made insurance, designed specifically for vehicles and the South African market.
Sincerely
The EQSTRA team
Eqstra Fleet Management's reply02 Jun 2020, 08:01
Official
Dear Sibongiseni M
We are delighted that you have received the stickers, and thank you for your confirmation of receipt. We again apologise for the delays you experienced. Please let us know if we can assist you any further.
We wish you many safe travels and remain committed to providing fleet and vehicle owners with tailor-made insurance, designed specifically for vehicles and the South African market.
Sincerely
The EQSTRA team
We are delighted that you have received the stickers, and thank you for your confirmation of receipt. We again apologise for the delays you experienced. Please let us know if we can assist you any further.
We wish you many safe travels and remain committed to providing fleet and vehicle owners with tailor-made insurance, designed specifically for vehicles and the South African market.
Sincerely
The EQSTRA team