1 reviews | Active since Apr 2011
DISAPPOINTED
<p>HELP HELP HELP!!!!!!<br />What do we do my husband was sold a maintenance plan from Mcdulings Booysens when he purchased his VW in 2014 up until he had his first service he was lead to believe it was a VW maintenanve plan , the lady who sold him the vehicle and policy has since left ! To get it serviced or get assistance is like pulling teeth , he has since discovered they do not operate on a Sat so his car has to be brought in during the week , he can't do this he is at work extremely early 6 and leaves work at 7 , the last time there was an issue Nov 2016 ( his battery packed up ) there was no assistance from VW , ( it's on their page ) It was finally sorted at Constantia and the service manager , came and apologized to my husband and said any further dealings he should speak to him . My husband phoned him this week as the car needs an oil change he told my husband he can't remember him REALLY !!!! Is it Eqstra , is it VW or is it just AFRICA ......you tell us please !!!!!!</p>
Dear Melanie,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received ; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Melanie,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received ; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Melanie,
We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.
Please note that a member of our team has been in contact with you and your query has been resolved.
Call us if you need anything else.
Kind Regards,
Eqstra Fleet Management
Dear Melanie,
We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.
Please note that a member of our team has been in contact with you and your query has been resolved.
Call us if you need anything else.
Kind Regards,
Eqstra Fleet Management