1 reviews | Active since Jul 2017
Delay Payment for a 3rd party
<p>I have been waiting for payment for this insurance for the past 3 months, i have been following up with Lebona Molefi from Palm hollenders but he was just useless because he does not update or reply your emails. when you call them they will tell you they waiting for a release of payment or Morne Senekal need to release the payment. when i follow up with Morne Senekal he/she told me they will do it by even date which it has been 2 weeks waiting for this "even date" he/she spoke about.</p> <p>I am worried that the quotation that was provided it will expire since it was quoted 3 moths back and the bump of my car still ***** even today after 3 moths of the accident.</p> <p>I do not know what to do now i am tired of their empty promises</p> <p> </p> <p>I am tired of their empty promises.</p>
Dear Dimakatso,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the poor service you receieved; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Dimakatso,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the poor service you receieved; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
