AvdS
Azelle van der Schyff
1 reviews | Active since Jun 2015
14 Nov 2017, 12:44
Complaint
I'm so disgusted with Eqsta's Service we have been trying for almost a year to get a refund and no response call and call and nobody can help me and i conveniently get cut off every time. So yesterday out of desperation i went there to there offices as calling and mailing doesn't help. They refused to help me said nobody can see me without an appointment. But if i call nobody want to help me not even mention give me an appointment. The next step will be to get our attorneys involve
Helpful (0)
Replies (1)0
Replies (1)
Eqstra Fleet Management's replyOfficial
14 Nov 2017, 13:47Dear Azelle,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the poor service you have received; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Best regards,
Eqstra Fleet Management's reply14 Nov 2017, 13:47
Official
Dear Azelle,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the poor service you have received; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Best regards,