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Phumla M
1 reviews | Active since Jul 2015
27 Nov 2017, 11:36
Claim Process tedious
I have never seen an insurance company so delays like smart underwritten by Equastra, its been over a week for a lousy scratch, Rim & Tyre to get it finalized, Working with Vianne on this claim was the worst thing ever, She has no sense or urgency what so ever. how can I drive around with no sparewheel. I don't get why i'm sent from pillar to post just to get all this assessed and Finalized.
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Eqstra Fleet Management's replyOfficial
27 Nov 2017, 14:19Dear Phumla,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the claim process; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Best regards,
Eqstra Fleet Management's reply27 Nov 2017, 14:19
Official
Dear Phumla,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the claim process; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Best regards,