1 reviews | Active since Aug 2016

25 Jan 2017, 06:15

Claim on stone chips under dent and scratches

<p>I have submitted my claim 4 times to the email provided by the consultant and let alone any help there is no receipt of email , could we please fix this.</p>

0
Replies (3)
Eqstra Fleet Management
Eqstra Fleet Management's reply25 Jan 2017, 08:03
Official

Dear Kushi,

We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your scratch and dent claim; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.

A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.

Kind Regards,

Eqstra Fleet Management

Eqstra Fleet Management
Eqstra Fleet Management's reply25 Jan 2017, 12:50
Official

Dear Kushi,

We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.

Please note that a member of our team has been in contact with you and your query has been resolved.

Call us if you need anything else.

Kind Regards,

Eqstra Fleet Management

Eqstra Fleet Management
Eqstra Fleet Management's reply25 Jan 2017, 12:51
Official

Dear Kushi,

We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.

Please note that a member of our team has been in contact with you and your query has been resolved.

Call us if you need anything else.

Kind Regards,

Eqstra Fleet Management