claim not being attendend too

<p>i logged a claim for my tyre damage and was asked to fill in the forms and submit my claim and then it will be proccessed</p> <p>did that but since today i am still waiting for anyfeedback, when you call call centre i hold for an hour for someone to tell me they ddint recieve my email whereas i have delivery reciepts that my email was delivered to eqstra</p> <p>everyday i phone and hold for more than an hour and i get told the same story to resend my claim...how many times must i send back the same claim</p> <p> </p> <p>this really sucks and ****ing me off</p> <p> </p>