1 reviews | Active since Mar 2016
CLAIM NOT BEING ATTENDED
<p>I have contacted Eqstra on the 27 June 2016, to tell them my car has a problem with overheating and they advised to take the car to GM/RMI of which i did, i have sent them the invoice about the repairs done to my vehicle but they have never getten back to me. Eqstra has poor customer services and i dont think i will continue my warranty with them anymore, i am so disappointed.</p>
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the warranty solution; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the warranty solution; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Mamiki
Eqstra Fleet Management would like to again apologise for the delay experienced and trust the matter has been resolved to your satisfaction.
Eqstra confirms that the portion of the claim not refunded is a non-covered part in terms of the policy.
Should you have any further enquiry in this regard, you are welcome to make further contact with us on
Eqstra Fleet Management
Dear Mamiki
Eqstra Fleet Management would like to again apologise for the delay experienced and trust the matter has been resolved to your satisfaction.
Eqstra confirms that the portion of the claim not refunded is a non-covered part in terms of the policy.
Should you have any further enquiry in this regard, you are welcome to make further contact with us on
Eqstra Fleet Management