dL
dennis L
1 reviews | Active since Feb 2018
13 Feb 2018, 13:49
Call centre beyond useless
My car went in for a service and they found out that some stuff needed to be replaced. The car just went out of the manufactures warranty so the extended warranty has kicked in.
The dealer has submitted the paper work as required, 2 weeks later still no word from Eqstra, and my car is gathering dust. We call and we hold for average of 25 mins and the phones just go dead and when you do get to speak to someone they make empty promises. we have been in contact with Arno and Lungile and we still waiting for them to call me or the dealer back.
This is really pathetic and maybe its time for legal action.
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Eqstra Fleet Management's replyOfficial
01 Mar 2018, 08:52Dear Dennis,
We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.
Please note that a member of our team has been in contact with you and your query has been resolved.
Call us if you need anything else.
Kind Regards,
Eqstra Fleet Management
Best regards,
Eqstra Fleet Management's reply01 Mar 2018, 08:52
Official
Dear Dennis,
We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.
Please note that a member of our team has been in contact with you and your query has been resolved.
Call us if you need anything else.
Kind Regards,
Eqstra Fleet Management
Best regards,