1 reviews | Active since Jul 2011
Breach Of Contract!
<p>On 31/10/2016, I took in my vehicle for service at Ford under the impression that my vehicle still has a maintenance plan which is underwritten by Eqstra. Eqstra refused to pay for my brakes which have to be changed and only paid for normal service. Stating that I should have brought in the vehicle just before 60 000kms - the vehicle is just over 60 000kms and I think it is still within range to be fully serviced by Eqstra. The vehicle is making all kind of noise now because of the brakes, which is unacceptable because Eqstra should have paid for anything that needed replacement - that's why I took out a maintenance plan when I bought the vehicle.</p>
Dear Puseletso,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your vehicle maintenance plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Puseletso,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to your vehicle maintenance plan; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Thanks to Eqstra, for urgently responding to my issue this shows that Eqstra is an organisation that takes customer service very seriously :)
Thanks to Eqstra, for urgently responding to my issue this shows that Eqstra is an organisation that takes customer service very seriously :)