1 reviews | Active since Jan 2018
Bad Service regarding Refund
On the 29 December 2017 an e-mail from Eddy Pieters was received regarding a refund due. The forms were sent back to Eddy Pieters on the 2nd January 2018 to process, the TAT that was advised was on 7 -10 business days which have lapsed!!!! Then on the 4th January, we spoke to a consultant called Abel mkhwa**** who asked that the forms be sent AGAIN and Eddy was also COPIED on those mail but till today NO REFUND,NO CALL NOTHING!!!!!!!!!!
This service is disgusting to say the least, NO ONE follows up or calls the client????????? WHEN IS THE REFUND GOING TO BE PROCESSED???????
Feedback is expected within 48 hours or this will be escalated to the Ombudsman. This is the service given to clients???
My contact Details: ********** Name: D.J Molefe
Dear Matshepo,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received ; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Matshepo,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received ; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Matshepo,
We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.
Please note that a member of our team has been in contact with you and your query has been resolved.
Call us if you need anything else.
Kind Regards,
Eqstra Fleet Management
Dear Matshepo,
We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.
Please note that a member of our team has been in contact with you and your query has been resolved.
Call us if you need anything else.
Kind Regards,
Eqstra Fleet Management