1 reviews | Active since Oct 2017
Bad service by Eqstra.
I have insured my vehicle with Eqstra and up to date with premiums. During the month of March 2018 i lodged a claim as i was involved in a car accident. Till today i am waiting for them to fix my vehicle, all they have done is send over a guy to take photographs of my damaged car. I have been following up with them for the past month or so and they told me they are still sourcing another quotation. They have also rejected the 3rd party claim of which i find it strange and making any sense.
Dear Sibongile,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received. We treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Sibongile,
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received. We treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
Eqstra Fleet Management
Dear Sibongile,
We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.
Please note that a member of our team has been in contact with you and your query has been resolved.
Call us if you need anything else.
Kind Regards,
Eqstra Fleet Management
Dear Sibongile,
We would like to thank you once again for bringing your complaint to our attention and apologise for the inconsistent service you received and the inconvenience that it caused.
Please note that a member of our team has been in contact with you and your query has been resolved.
Call us if you need anything else.
Kind Regards,
Eqstra Fleet Management
Dear Sibongile, we are delighted to have resolved your complaint. Please keep us informed on the progress.
Kind regards
Eqstra Fleet Management
Dear Sibongile, we are delighted to have resolved your complaint. Please keep us informed on the progress.
Kind regards
Eqstra Fleet Management