RL
Rian L
1 reviews | Active since Mar 2015
10 Mar 2015, 19:14
Auto Care Warranty is useless
I bought a used vehicle about a year ago and took out an Auto Care warranty with the \Double-up"benefit on the recommendation of the dealership. This was supposed to give me extra peace of mind.<br> <br> Today I took my vehicle to the local Toyota service center and also gave them all my policy documents because I suspected that I could claim from my warranty. Toyota then reported that both the front wheel bearings have to be replaced and consequently the front hubs (bearings integral to hub). They also reported that Eqstra said they do not cover the wheel bearings. <br> <br> Section E3 of the Auto Care warranty that specifies the parts covered"
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Eqstra Fleet Management's replyOfficial
17 Mar 2015, 11:18Hello RianLauw5,
Dear Mr Lauwrens
Thank you for your complaint and informing us of the problem you experienced with regards to an AutoCare Warranty.
Firstly we would like to apologise for the inconvenience you have suffered and ensure you of our best intentions to assist you in this matter.
Eqstra Fleet Management unfortunately has no mandate to override the decision made by Unitrans. Unitrans is the policy owner and Eqstra Fleet Management is purely an administration hub for the policy.
A senior manager from Eqstra Fleet Management (Mr Le Bruh) has been in contact with you with regards to the abovementioned situation and has been informed that Heather Berry at the Unitrans Head Office will be in contact with you shortly to assist/review this case.
Regards,
Eqstra Fleet Management
Dear Mr Lauwrens
Thank you for your complaint and informing us of the problem you experienced with regards to an AutoCare Warranty.
Firstly we would like to apologise for the inconvenience you have suffered and ensure you of our best intentions to assist you in this matter.
Eqstra Fleet Management unfortunately has no mandate to override the decision made by Unitrans. Unitrans is the policy owner and Eqstra Fleet Management is purely an administration hub for the policy.
A senior manager from Eqstra Fleet Management (Mr Le Bruh) has been in contact with you with regards to the abovementioned situation and has been informed that Heather Berry at the Unitrans Head Office will be in contact with you shortly to assist/review this case.
Regards,
Eqstra Fleet Management
Eqstra Fleet Management's reply17 Mar 2015, 11:18
Official
Hello RianLauw5,
Dear Mr Lauwrens
Thank you for your complaint and informing us of the problem you experienced with regards to an AutoCare Warranty.
Firstly we would like to apologise for the inconvenience you have suffered and ensure you of our best intentions to assist you in this matter.
Eqstra Fleet Management unfortunately has no mandate to override the decision made by Unitrans. Unitrans is the policy owner and Eqstra Fleet Management is purely an administration hub for the policy.
A senior manager from Eqstra Fleet Management (Mr Le Bruh) has been in contact with you with regards to the abovementioned situation and has been informed that Heather Berry at the Unitrans Head Office will be in contact with you shortly to assist/review this case.
Regards,
Eqstra Fleet Management
Dear Mr Lauwrens
Thank you for your complaint and informing us of the problem you experienced with regards to an AutoCare Warranty.
Firstly we would like to apologise for the inconvenience you have suffered and ensure you of our best intentions to assist you in this matter.
Eqstra Fleet Management unfortunately has no mandate to override the decision made by Unitrans. Unitrans is the policy owner and Eqstra Fleet Management is purely an administration hub for the policy.
A senior manager from Eqstra Fleet Management (Mr Le Bruh) has been in contact with you with regards to the abovementioned situation and has been informed that Heather Berry at the Unitrans Head Office will be in contact with you shortly to assist/review this case.
Regards,
Eqstra Fleet Management