AS
Andries S
1 reviews | Active since Sept 2019
15 Sept 2020, 12:21
Accident claim not attended to
Good day
I was involved in an accident and my company car was fixed but the other vehicle that was also involved in the accident has not been attended to, there is no one that seems to be able to assist with this matter.
Helpful (0)
Replies (2)0
Replies (2)
Eqstra Fleet Management's replyOfficial
15 Sept 2020, 13:34Dear Andries S
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the repair of a third-party's vehicle; we treat all complaints as a matter of serious concern and a member of our management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
The Eqstra Fleet Management team
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the repair of a third-party's vehicle; we treat all complaints as a matter of serious concern and a member of our management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
The Eqstra Fleet Management team
Eqstra Fleet Management's reply15 Sept 2020, 13:34
Official
Dear Andries S
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the repair of a third-party's vehicle; we treat all complaints as a matter of serious concern and a member of our management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
The Eqstra Fleet Management team
We would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received with regards to the repair of a third-party's vehicle; we treat all complaints as a matter of serious concern and a member of our management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Kind Regards,
The Eqstra Fleet Management team
Eqstra Fleet Management's replyOfficial
15 Sept 2020, 15:01Dear Andries S
Thank you for taking our call. As discussed it is the obligation of the third party to repair their own vehicle through their insurer and approach Eqstra for a settlement based on its merits. We confirm that you have been provided with the case details and case number. This can be provided to the third party and their insurer can contact Eqstra with an approach.
We hope that our discussions with you have clarified the outstanding matter and that you are satisfied with the outcome.
Please let us know so we can continue to enhance our customer interactions.
Sincerely
The Eqstra Fleet Management team
Thank you for taking our call. As discussed it is the obligation of the third party to repair their own vehicle through their insurer and approach Eqstra for a settlement based on its merits. We confirm that you have been provided with the case details and case number. This can be provided to the third party and their insurer can contact Eqstra with an approach.
We hope that our discussions with you have clarified the outstanding matter and that you are satisfied with the outcome.
Please let us know so we can continue to enhance our customer interactions.
Sincerely
The Eqstra Fleet Management team
Eqstra Fleet Management's reply15 Sept 2020, 15:01
Official
Dear Andries S
Thank you for taking our call. As discussed it is the obligation of the third party to repair their own vehicle through their insurer and approach Eqstra for a settlement based on its merits. We confirm that you have been provided with the case details and case number. This can be provided to the third party and their insurer can contact Eqstra with an approach.
We hope that our discussions with you have clarified the outstanding matter and that you are satisfied with the outcome.
Please let us know so we can continue to enhance our customer interactions.
Sincerely
The Eqstra Fleet Management team
Thank you for taking our call. As discussed it is the obligation of the third party to repair their own vehicle through their insurer and approach Eqstra for a settlement based on its merits. We confirm that you have been provided with the case details and case number. This can be provided to the third party and their insurer can contact Eqstra with an approach.
We hope that our discussions with you have clarified the outstanding matter and that you are satisfied with the outcome.
Please let us know so we can continue to enhance our customer interactions.
Sincerely
The Eqstra Fleet Management team