1 reviews | Active since Jul 2009
3rd Party Claim has taken over 4 months
I submitted 3rd party claims to Eqstra specifically to this department: THIRD PARTY ADMINISTRATOR – ACCIDENT MANAGEMENT. This was done on 08 Nov 2017. Its been over 4 months and the claim has not been concluded even though all documents requested were submitted.
Dear Gcobisa,
Following our earlier telephone call, we again would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Sincerely,
the Eqstra Fleet Management team
Dear Gcobisa,
Following our earlier telephone call, we again would like to thank you for bringing your complaint to our attention and apologise for the inconsistent service you have received; we treat all complaints as a matter of serious concern and a member of our senior management team has been contacted to investigate the situation. We constantly strive to improve the overall customer experience which is paramount to us.
A senior manager from Eqstra Fleet Management will be in contact with you shortly to resolve your complaint.
Sincerely,
the Eqstra Fleet Management team
Dear Gcobisa
We confirm that you have been contacted again by the relevant department. An internal technical error was experienced during the capturing and processing of this specific third party payment and we have resolved the issue. The funds have now been released and the payment will go processed by the bank tomorrow.
We cannot apologise enough for the inconvenience caused in the delay of the process and we will be in contact with you tomorrow to ensure closure of the matter.
Sincerely
the Eqstra Fleet Management team
Dear Gcobisa
We confirm that you have been contacted again by the relevant department. An internal technical error was experienced during the capturing and processing of this specific third party payment and we have resolved the issue. The funds have now been released and the payment will go processed by the bank tomorrow.
We cannot apologise enough for the inconvenience caused in the delay of the process and we will be in contact with you tomorrow to ensure closure of the matter.
Sincerely
the Eqstra Fleet Management team