Poor Customer Service

On 23 March 2022, I purchased a unit from EPS Systems from Luke, who was playing the card that this deal would give him a permanent position with the company, and you have to decide on the spot to buy the unit or else you won't qualify for the discount. He called his sales manager Johan Engelbrecht to come to the house so that I could sign the contract and make the payment. They were very friendly, albeit pushy.

When they left, I thought about the purchase and did not feel comfortable. I started to research the company and their product and ended up on hellopeter's website.

I noticed that the 5-star ratings were done minutes apart on the same day in November 2021. The negative ratings never received a reply from the company. I was concerned about the lack of customer service and was thinking about how would they service my unit if something went wrong. I decided to cancel the purchase the following day, 24 March 2022. Johan Engelbrecht called me and asked why I was cancelling the purchase, and I told him that I was not feeling comfortable and what I saw on hellopeter's website. He became rude and told me it is absurd to believe the negative comments on hellopeter, and they don't respond to any of the posts on hellopeter as they sort out the problems directly with the customer. When he realized I would not change my mind, he put down the phone while I was still talking. I had to call him back to ask for details on my refund, and he told me to call the office. I called the office and sent a copy of my contract and receipt. On 25 March 2022, I received a confirmation email that my purchase was cancelled and that the refund would reflect in my account within 15 working days. After several emails, I finally received my refund on 5 May 2022. The refund was R625 less than what I had paid. I was told the manager making the repayments was on leave, thus the holdup. They did not bother to reply to my email asking about the difference.