EPS SYSTEM COMPLAINT

We bought 2 geyser wise gadget from EPS Systems in August 2015 and it cost us thousands of rands. This thermostat is supposed to regulate the geyser to come on at a set time and for a set period. It is supposed to give us a saving of between 30 and 40% on our monthly electricity bill. I wanted to cancel this product before installation and Nelson the salesmen, told me we can't cancel. I then requested him to put in writing that if we do not save electricity as we were promised that they will refund us. I have informed Calandria via email on 19th October 2015 that this product does not save us as we were promised and that they should send someone out to have a look. After numerous calls to the office there is just no one that come back to me or my husband. We eventually managed to set a meeting with Werner, the CEO of the business on 9 Dec 2015. We explained everything and he sent someone out to check on the installation that same day and it was confirmed that the installation was done correctly. He then said that they will install a 3G ****le immediately to monitor the electricity but we still waiting (another empty promise) and that was Dec 2015. After 5 months the thermo